The 3 C’s of Effective Communication
“The way we
communicate with others and with ourselves ultimately determines the
quality of our lives.” Communication, verbal as well as nonverbal, sets
the tone for all of our interactions. Think of how differently you feel
when someone approaches you with a smile and a compliment as opposed to a
frown and a complaint.
Here are three easy-to-incorporate standards
offered by John Maxwell in his book, The 17 Indisputable Laws of
Teamwork, to increase the effectiveness of your communication.
1)
Be consistent. It’s incredibly frustrating when someone says one thing
one day and something different the next (when there has been no
intervening variables to cause a change). Over time, this inconsistency
in the messages you’re sending leads people to not trust what you have
to say. So if you want to be taken seriously and earn credibility as a
leader and a strong communicator, you have to be consistent in the
messages you send to others.
2) Be clear. While a song and dance
routine may be entertaining, it’s not necessarily the most effective way
to communicate your message. When you want to be heard, make sure that
the messages you’re sending are clear, understandable, and
straightforward. Some people try to impress others with big, flashy
words or complicated terminology, but the question you should ask
yourself is: Do I want to impress, or do I want to be heard and
understood? If it’s the latter, toss out the flash and stick with clear
messages that leave no one guessing.
3) Be courteous. Courtesy
conveys respect. When someone feels respected, they’re more likely to be
open to hearing your message. Starting off a conversation with “You
idiot,” (or what happens more often–conveying “You idiot” through your
body language) will immediately put people on the defensive. It’s human
nature. So if your goal is to be heard, “please,” “thank you,” and a
positive tone are your best strategies.
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